QuickMarkr Support Center

Get expert help with QR code campaigns, troubleshoot issues, and maximize your marketing success with our comprehensive support resources.

24/7 Response Time
Expert QR Specialists
Free Setup Assistance

Getting Started

New to QR campaigns? Start here

Learn Basics →

Campaign Analytics

Track performance & optimize

View Guide →

Billing Support

Plans, payments & invoices

Get Help →

Technical Issues

Troubleshooting & fixes

Troubleshoot →

Frequently Asked Questions

Find instant answers to common questions about QuickMarkr QR code campaigns, features, and troubleshooting.

Getting Started with QuickMarkr

How do I create my first QR code campaign?

Creating your first QR campaign is simple:

  1. Sign up for a free QuickMarkr account
  2. Click "Create Campaign" from your dashboard
  3. Choose your campaign type (Video, Images, etc.)
  4. Upload your content (images, videos, or audio)
  5. Test your QR code before publishing
  6. Download and start using your QR code

💡 Pro tip: Always test your QR code with multiple devices before printing or sharing!

What types of QR campaigns can I create?

QuickMarkr supports multiple campaign types:

📱 Digital Campaigns

  • • Video galleries
  • • Photo portfolios

🏢 Business Campaigns

  • • Digital business cards
  • • Product catalogs
  • • Menu displays (restaurants)
Is QuickMarkr really free to use?

Yes! QuickMarkr offers a generous free plan that includes:

  • ✓ Up to 3 active campaigns
  • ✓ Unlimited QR code scans
  • ✓ Basic analytics and tracking
  • ✓ Standard QR code designs
  • ✓ Email support

For businesses needing more campaigns, advanced features, and priority support, our paid plans start at just $29.99/month.

Campaign Management

Can I edit my campaigns after publishing?

Yes, absolutely! This is one of QuickMarkr's most powerful features.

You can update campaign content at any time without changing your QR code:

  • • Update images, videos, and audio
  • • Modify text content and descriptions
  • • Add or remove content sections
  • • Update contact information

💡 Best Practice: Your printed QR codes will automatically display the updated content - no need to reprint!

What file formats can I upload?

🖼️ Images

  • • JPEG (.jpg, .jpeg)
  • • PNG (.png)

🎥 Videos

  • • MP4 (.mp4)
  • • WebM (.webm)
  • • MOV (.mov)
  • • AVI (.avi)

📏 File Size Limits: Free plan: 10MB per file | Paid plans: 100MB per file

Analytics & Performance Tracking

How do I track QR code scans and performance?

QuickMarkr provides comprehensive analytics automatically. Access your data through:

  1. Go to your Dashboard and click on any campaign
  2. Visit the Analytics section from the main menu
  3. View real-time scan data, location insights, and device information

📊 Available Analytics:

  • • Total scan count
  • • Unique visitors
  • • Operating systems
  • • Time-based trends
How can I improve my QR code campaign performance?

🚀 Optimization Strategies:

📱 Mobile Optimization
  • • Ensure content loads quickly on mobile devices
  • • Use mobile-friendly layouts and large buttons
  • • Optimize images for fast loading
🎯 Placement Strategy
  • • Place QR codes at eye level when possible
  • • Ensure adequate lighting for scanning
  • • Provide clear instructions ("Scan for menu", etc.)
📈 Content Strategy
  • • Offer immediate value (discounts, exclusive content)
  • • Keep content fresh and regularly updated
  • • Include clear calls-to-action

Technical Issues & Troubleshooting

My QR code won't scan properly. What should I do?

🔧 Quick Troubleshooting Steps:

1. Check QR Code Quality
  • • Ensure the code isn't blurry or damaged
  • • Verify adequate contrast (dark code on light background)
  • • Check minimum size: 2cm x 2cm for print
2. Scanner App Issues
  • • Try different QR scanner apps
  • • Use your phone's built-in camera app
  • • Ensure camera lens is clean
3. Environmental Factors
  • • Ensure adequate lighting
  • • Hold phone steady, 4-6 inches away
  • • Avoid glare and reflections

💡 Still having issues? Download a fresh copy of your QR code from your QuickMarkr dashboard - the original may be corrupted.

Why is my campaign loading slowly or not at all?

⚡ Performance Optimization:

Common Causes:
  • • Large file sizes (images/videos)
  • • Poor internet connection
  • • Too many media files
  • • Unoptimized content
Solutions:
  • • Compress images before upload
  • • Use web-optimized formats (WebP, MP4)
  • • Limit videos to under 500MB
  • • Remove unnecessary content

💡 Pro Tip: QuickMarkr automatically optimizes content, but you can help by uploading reasonably sized files. Need help? Our team can optimize your content for you.

Billing & Subscription Support

How do I upgrade my plan or add more campaigns?

Upgrading is simple and takes effect immediately:

  1. Go to Billing & Payments in your dashboard
  2. Click "Upgrade Plan" or visit our pricing page
  3. Choose your new plan (Professional or Enterprise)
  4. Complete secure payment via Stripe
  5. Your new limits take effect immediately

✨ Upgrade Benefits: Pro-rated billing, instant access to new features, and priority support. Cancel anytime with 30-day money-back guarantee.

What payment methods do you accept?

We accept all major payment methods through our secure payment processor:

💳 Credit/Debit Cards
  • • Visa, MasterCard, UPI
  • • International cards accepted

🔒 All payments are secured with 256-bit SSL encryption and processed by Stripe, a certified PCI Service Provider.

Still Need Help?

Can't find what you're looking for? Our expert support team is here to help you succeed with your QR campaigns.

Attach Screenshot or File (optional)

Supported formats: Images (JPG, PNG, GIF, WebP), Documents (PDF, TXT, DOC, DOCX)

Maximum size: 5MB

💡 Tips for Faster Support:

  • • Include screenshots or screen recordings when possible
  • • Mention your browser and device type for technical issues
  • • Provide your campaign ID or URL if relevant
  • • Check our FAQ above before submitting

Contact Information

Email Support

support@quickmarkr.com

Response within 2-24 hours

Response Times

Free Plan 24-48 hours
Professional 4-12 hours
Enterprise 1-4 hours

*Response times may vary. Urgent issues receive priority handling regardless of plan type.

Quick Links

→ Your Dashboard → View Pricing Plans → Billing & Payments → Privacy Policy → Create New Campaign